Frequently Asked Questions (FAQ)
We provide rental services for houses, holiday homes, and vehicles across various locations. Our platform connects renters with property and vehicle owners to ensure seamless booking experiences.
You can book directly on our website by selecting your desired property or vehicle, choosing the rental dates, and completing the payment process.
Yes, creating an account helps us manage your bookings and ensures a smooth experience. It also allows you to track and manage your reservations.
2. Booking and Payments
Yes, you can modify or cancel bookings depending on the cancellation policy of the specific property or vehicle. Check the terms outlined during your booking or in your confirmation email.
We accept major credit/debit cards, PayPal, and other payment options listed during checkout.
Yes, we use industry-standard encryption and secure payment gateways to ensure your financial information is safe.
3. Renting Properties
The rental price typically includes accommodation and basic utilities. Specific inclusions, like Wi-Fi, cleaning services, or amenities, will be detailed in the property description.
This depends on the property owner’s policy. Check the property listing for details about pet allowances.
Contact the property owner or manager directly using the contact information provided in your booking confirmation. If the issue isn’t resolved, reach out to our customer support team.
4. Renting Vehicles
We offer a variety of vehicles, including cars, SUVs, and vans. Specific availability depends on your location and dates.
Yes, renters must have a valid driver’s license and meet the minimum age requirement specified in the vehicle listing.
Insurance policies vary by vehicle. Check the listing details for information about included insurance and additional options.
Contact the vehicle owner or the emergency contact provided in your booking confirmation. Most rentals include roadside assistance, but verify the details before your rental begins.
5. Security Deposits
Some properties and vehicles require a refundable security deposit. The amount will be specified during the booking process.
The deposit will be refunded within 7 business days after the rental ends, provided there are no damages or policy violations.
6. Account and Support
Click on the “Sign Up” button on the website, provide your email, and create a password. Follow the prompts to complete the process.
Click the “Forgot Password” link on the login page and follow the instructions to reset your password.
You can reach us via:
- Email: [isupport@primeimperialrentals.eu]
- Phone: [insert phone number]
7. Policies
Cancellation policies vary depending on the property or vehicle. Please review the terms on the specific listing or your booking confirmation.
Yes, late returns may incur additional fees. Be sure to adhere to the return or checkout times provided in your booking.
The cost of damages will be deducted from the security deposit. If the damages exceed the deposit, additional charges may apply.
8. Property/Vehicle Owners
Visit the “List Your Property/Vehicle” section, create an account, and follow the prompts to submit your listing. Our team will review and approve your submission.
Yes, we charge a small commission on each successful booking. There are no upfront fees to list your property or vehicle.
Log in to your account to view and manage your bookings, update availability, and communicate with renters.
Still Have Questions?
If your question isn’t listed here, feel free to contact our support team at support@primeimperialrentals.eu. We’re happy to assist you!